Contact
Talk to a real person
No ticket numbers, no chatbot, no call centre. Every message goes to a real person on the WorldXpat team, and we reply within 2 business days, usually a lot sooner.
The fastest ways to reach us
Anything at all: a question before booking, a change to your reservation, a refund, a privacy request.
romain@worldxpat.com →WhatsApp community
Where the next dates land first, and where the community actually lives. Free to join, leave whenever.
Join the channel →Photos from the last editions, and DMs if that is simpler for you. Slower than email, but we read them.
@worldxpat_dubai →Phone
For anything urgent on the day of an experience.
Phone: please reach us at romain@worldxpat.comHelp us answer you faster
If your message is about a booking, include these three things and we can usually sort it in one reply:
- The full name you booked with, so we find your reservation straight away.
- The experience and the date: for example, "Sport Experience, Saturday 12 July".
- What you need: move my spot, refund me, pass it to a friend, or just a question.
Write from the email address you used to book, if you can. It saves us having to verify who you are.
You may not need us at all. Your confirmation email contains a personal link to your booking. When a choice is open to you, you can move your spot or refund yourself in two clicks, no account needed.
What are you writing about?
All of it goes to the same address, romain@worldxpat.com, but a clear subject line gets you to the right answer faster.
Before you book
Questions about an experience, the group, the age range, what is included, what to wear, dietary needs, accessibility. Ask anything. There is no such thing as a silly question when you are about to spend a Saturday with strangers.
Changing, moving or cancelling a booking
Subject line: Booking change. Free cancellation up to 7 days before, with a full refund; after that you can pass your spot to a friend or move it once to the next available date. The full rules are in the Cancellation & Refund Policy.
A payment question
Subject line: Payment. If you are wondering when the balance gets charged, or you have seen something unexpected on your statement, write to us before contacting your bank. We can almost always explain or fix it the same day. Section 5 of the Reservation Terms explains the deposit and the balance in full.
Your personal data
Subject line: Privacy request. Access, correction, deletion, portability, or withdrawing your marketing consent or a photo. Free, and we reply within 30 days. See the Privacy Policy.
Press, partnerships and venues
Subject line: Partnership. Venues, brands, collaborations, or media asking about the WorldXpat concept: we are genuinely happy to talk.
A complaint
Subject line: Complaint. Tell us what happened. We acknowledge within 2 business days and aim to resolve it within 14 days. We would much rather hear it from you than read it in a review.
A safety concern is different. If something happened at an event that made you or someone else feel unsafe, tell us immediately: email or WhatsApp, day or night. We treat it as a priority, we handle it confidentially, and it is exactly the kind of thing our behaviour rules exist for.
Our details
Full company information is on the Legal Notice page.
Looking for something specific?
- Reservation Terms & Conditions: how the deposit, the saved card and the balance work.
- Cancellation & Refund Policy: every scenario and what happens to your money.
- Privacy Policy: what we collect and how to get it deleted.
- Legal Notice: who we are, officially.
- Our experiences: what is coming up next.